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Drop Drawers Support
If you have a problem with Drop Drawers, please take the following steps:
  1. Read the documentation within Drop Drawers.
  2. Check the list of frequently asked questions below.
  3. Download the latest version.
  4. Check the main support page for licensing issues.
  5. If you are still stuck, please contact us.
Frequently Asked Questions
In OS X 10.4 (Tiger), files or folders dragged from the Finder appear as a question mark.

Please upgrade to Drop Drawers X 1.6.6, which is updated for Tiger compatibility and fixes this problem.

Drop Drawers X is crashing when I control-click in a drawer.

We have had reports of the PGP and PicturePopPro contextual menu additions causing this problem. If you have one of these installed, please remove the contextual menu module from your system, then log in again.

How do I set drawer items to launch with a single click?

Bring Drop Drawers to the foreground, then choose 'Preferences...' from the application or Edit menu. Select the 'Clip Click Actions' panel and change the 'Single clicks on...' setting for '...aliases' to 'Open'. Other actions for clicking on clip items can also be edited here.

I want to open a drawer but cannot find it.

Each drawer is stored as a separate file, which can be double-clicked in the Finder to open the drawer. On OS X, the default location for drawer files is the Drawers folder of the Preferences folder of the Library folder in your user home directory. On OS 7/8/9, the default location is the Drawers folder of the Preferences folder of your System Folder.

The contextual menus in Drop Drawers X are not working.

We have had reports of the FruitMenu CMM interfering with Drop Drawers' contextual menus. If you have FruitMenu installed, please remove the contextual menu module from your system or switch off 'Use Contextual Menu plug-ins' in the Drop Drawers preferences.

Drop Drawers X is not responding to clicks in drawers.

This can happen if the 'Hide' checkbox is selected next to Drop Drawers in the Login pane of your System Preferences.

Drawers are jumping to the wrong screen when I connect a second screen to my computer.

Version 1.6 of Drop Drawers addresses this problem by using a better method of numbering screens. Using version 1.6, for each of the problematic drawers, reselect the screen number in the Placement panel of the Drawer Options.

Drop Drawers X is crashing or locking up on startup.

If you are using any haxies or Default Folder X, ensure they are placed at the end of the list of login items. Low-level interface modifications seem to interfere with the smooth launching of subsequent items in the login list.

Earlier reports of this phenomenon (which affects Office X among others) were traced to a bug occuring in the OS X kernel. Many users reported solving it by removing the iTunesHelper program (part of iTunes 2) from the login list in System Preferences. You can also try reordering or removing some items from the login list.

In either case, a sure way to bypass the issue is to manually run Drop Drawers after system startup instead of having it load automatically (switch off 'Open Automatically at Startup' in the main Drop Drawers preferences).

Drop Drawers on OS 7/8/9 is missing some clicks in drawers which float above all windows.

Please reinstall the TSM Fix extension, which is available in the Drop Drawers installer.

Drop Drawers on OS 7/8/9 is crashing when I try to open or save a file or move a drawer.

There are issues with some versions of Navigation Services which cause Drop Drawers to crash. Switch off the Use Navigation Services setting in Drop Drawers' preferences.

Where are the menu items in Drop Drawers?

Because you will often use floating drawers when Drop Drawers is not the frontmost application, all menu items are accessible via contextual menus, accessible by control-clicking.

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